Enabling Clients to Master New Age Customer Relationships
Sun-IT offers services across the CRM service spectrum leveraging highly flexible engagement models - onsite, offsite, offshore or a combination thereof. Sun-IT has adopted a very effective and seamless onsite-offshore/offsite model to execute large CRM projects. The model is aligned with vendor-supplied methodologies for the packages but tailored to leverage the benefits of onsite-offshore delivery. Some of the key highlights of the model include: Leveraging the time difference between on-site and offshore locations
- Increased time responsive project deliveries
- An iterative process that smoothens all spikes
- Addressing aspects of effective information sharing, smooth co-ordination, optimum utilization of resources and over-all project cost
Application Upgrade:
Sun-IT has adopted a package upgrade methodology aligned with vendor-supplied methodologies. It has developed an upgrade toolkit including tools that simplify the analysis and enable correct assessment of upgrade needs. This leads to lower risk, higher predictability and reduced time to market for the upgrade process while improving quality of deliverables.
Production Support & Maintenance:
Sun-IT provides world-class production support & maintenance services that address the entire maintenance lifecycle of CRM applications. It offers high-quality 24x7 support for CRM applications and databases, to optimize user productivity and minimize user downtime with strict adherence to Service Level Agreements.
Sun-IT provides all levels of support services for technical aid, bug fixes, performance tune-ups, upgradations, and ongoing enhancements. The practice has developed methodologies and approaches for 'offshoring' a significant percentage of workload while maintaining high service quality levels.
CRM Testing:
Sun-IT has very strong expertise in testing applications spanning across various technologies. The CRM team leverages this experience and its extensive knowledge of CRM packages to provide verification as well as validation solutions. The CRM testing solutions cover all critical testing domains like unit testing, functionality testing, regression testing, load/performance testing, integration testing and usability testing. The practice brings in-depth technical knowledge in testing, experience in key testing tools and institutionalized quality processes.
Analytics:
Sun-IT leverages its experience in Datawarehousing and CRM to offer comprehensive Business Intelligence solutions using CRM Analytics. The various services include:
- Data Warehouse Design
- Integrating Siebel Analytics into your current BI or datawarehousing environment.
- Siebel Analytics Implementation
- Data Integration Support
- Data Integration Support
- Post Production Support
By following a rapid rollout methodology, Sun-IT provides fast CRM onDemand deployment tailored to clients' business needs and budget. Sun-IT also assists clients with regular maintenance support and upgrade of the hosted application.